The countries we can currently send to include the United States, the European Union, Russia, Singapore, Australia, New Zealand, Japan, and South Korea. Customers in other countries please consult online customer service. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders from the European Union will be shipped from European warehouses (Germany or Czech Republic) and will take 2-7 business days to arrive. US orders will be shipped from China, delivery may take 7-16 days.
We use multiple carriers for fulfillment including (4PX, DHL, and UPS). Unfortunately, we’re not able to control the shipping carrier used in any one shipment.
We’ll send an email confirmation with tracking information when your order ships.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just send us an email directly (firstname.lastname@example.org) or contact online customer service and we will take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.